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Six Sigma Quality: Points and Counterpoints

Hans Bajaria, President, Multiface, Inc., Garden City, Michigan
Presented June 15, 2000 at the ADCATS 2000 Conference

“Six-Sigma” quality is a buzzword in the quality community throughout the world. “Six Sigma” quality is defined as achieving reduction in the variation which allows for a ± 1.5 sigma mean shift (Harry 1997). It is also described as a philosophy, methodology, and a breakthrough strategy to solve problems.

This presentation is an in-depth examination into the heads and tails of the “six-sigma quality” concept. The objective is to become better informed about the benefits of six-sigma quality. Actual examples and case studies illustrate its merits and warn against limitations and misuses. The objective is to understand six-sigma quality and place it in an appropriate context to reap maximum benefits.

Bio:
Dr. Hans J. Bajaria, is one of industry's leading quality strategists. He presently heads his own consulting firm, Multiface, Inc. Formerly, he was an associate professor of mechanical engineering at Lawrence Technological University in Southfield, Michigan. Dr. Bajaria has held a number of positions with major American corporations, including Rockwell International and Ford Motor Company. He has received numerous awards during his distinguished career. He is an author of the book, Statistical Problem Solving.

 

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